Definitions

For the purposes of this Shipping Policy:

• “Company” refers to STAR FASHION SDN. BHD., Registration No. 202501059631 (1661037-H).

• “Goods” refers to children’s clothing, apparel, fashion accessories, and related products offered for sale by the Company.

• “Orders” means a request by you to purchase Goods from us.

• “Service” refers to the website and online services operated by STAR FASHION SDN. BHD.

• “You” means the individual accessing the Service, or the company or legal entity on whose behalf the individual is using the Service.

Shipping Coverage

We currently ship within Malaysia only. Orders placed from outside Malaysia may not be processed unless otherwise stated.

We deliver to all regions within Malaysia, including:

• Peninsular Malaysia
• Sabah
• Sarawak

Our goal is to provide secure, reliable, and timely delivery services for children’s clothing and related products throughout Malaysia.

Shipping Fees

We are pleased to offer free shipping on all orders, regardless of order value or delivery location within Malaysia. There are no hidden fees or additional charges for shipping.

Processing & Delivery Time

All Orders are processed and shipped within 3–7 business days from the date of order confirmation, excluding weekends and public holidays.

Once your Order has been shipped, a notification with tracking information may be provided, where applicable, to allow you to monitor the delivery status.

Please note that delivery delays may occur due to:

• Public holidays
• Courier service disruptions
• Weather conditions
• High order volumes
• Incorrect or incomplete delivery information
• Other unforeseen circumstances beyond our control

Estimated delivery times after dispatch may vary depending on the destination and courier service.

Delivery Methods

Deliveries are handled by courier and logistics partners appointed by the Company.

We deliver to:

• Residential addresses
• Commercial addresses

Please ensure that your shipping information is accurate and complete at checkout.

The Company shall not be responsible for delays, losses, or failed deliveries caused by incorrect, incomplete, or outdated address details provided by the customer.

Delivery Issues & Reattempts

If a delivery attempt is unsuccessful due to recipient unavailability, restricted access, incorrect address details, or other recipient-related issues, courier partners may:

• Attempt redelivery; or
• Contact you to arrange an alternative delivery time or method.

Unclaimed or repeatedly failed deliveries may be returned to the Company.

Additional charges may apply for re-shipment, subject to courier service policies.

Damaged or Missing Items

If you receive an item that is damaged during transit, defective upon arrival, or if any item is missing from your Order, please contact us within 48 hours of receiving the shipment.

To assist with the investigation, you may be asked to provide:

• Your order number
• Photographs or videos of the damaged item
• Photographs of the packaging, if applicable
• A description of the issue
• Any other supporting information requested by our team

We will review each case and work with the courier partner to determine an appropriate resolution.

Depending on the situation, we may offer:

• A replacement product
• A partial or full refund
• Other suitable assistance, where applicable

Changes to Shipping Policy

We reserve the right to update, amend, or modify this Shipping Policy at any time without prior notice.

Any changes will be posted on this page and will take effect immediately upon publication.

Contact Us

If you have any questions regarding shipping, please contact us:

• Company: STAR FASHION SDN. BHD.
• Registration No.: 202501059631 (1661037-H)
• Contact Number: 011-5874 1731
• Email: starfashionsb@outlook.com
• Address: 124, 1st Floor, Jalan Hutton, 10050 George Town, Pulau Pinang, Malaysia.